Don’t get mad, get evidence
Companies which miss the opportunity to learn from a mistake compound it. For customers, high horses are tempting to ride, vindication is better.
Read MoreDo the laws of nature apply to our careers?
Just as people reach the very heights of their chosen careers, their job satisfaction begins to dip. Is this an inevitable law of career physics?
Read MoreA graceful departure: Do exit interviews actually work?
Exit interviews are ‘in’, but how trustworthy are they in today’s tough market? Is it like forced confession or can it ensure knowledge transfer?
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